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Section 2 Questions

8/26/2014

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These questions apply knowledge from section 1 questions, although the 2nd part isn't really a question as much as it is a process for the user to follow. The idea is to show the user they can troubleshoot a simple problem on their own, instead of just making a phone call or putting in a ticket to IT. This still has loose ends and missing elements, but the meat of the section is there.
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